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Department of Communities, Child Safety and Disabilities


Department of Communities, Child Safety and Disabilities

Dept. of Communities, Child Safety and Disabilities:

Nathan Business Centre
340 Ross River Rd Cranbrook  Q 4814
P: 4799 5300
F: 4775 4762
E: townenquiries@disability.qld.gov.au

Web:  http://www.communities.qld.gov.au/disability

PO Box 1212
AITKENVALE QLD 4814

Hours:  Monday – Friday 9am – 5pm

DS respite house for ages 6 -18. Can provide crisis respite.

Serves people with an intellectual disability who have high support needs and/or challenging behaviours with the underlying aim of integration into the community.

The following services are available:

  • Accommodation support
  • Specialist intervention therapy
  • Family Support Program
  • Information referral
  • Adult Lifestyle Support funding
  • Post School Services Program
  • Project 300
  • Respite
  • Building Supportive Communities Grants Program

Disability and Community Care Services helps people with a disability and their families to access the support and services they need. Specialist disability services are designed to assist people who have a disability and require specialist support that is not available elsewhere.These specialist services supplement other general community supports that are available. Specialist disability services are delivered by our department and the nongovernment service providers we fund.

Disability Services Eligibility 

You may be eligible to access specialist disability services if you have a disability as defined by the Disability Services Act 2006 and the Disability Services eligibility policy.

An applicant must:

  • meet Australian citizenship or residency requirements
  •  be a resident of Queensland
  •  be under 65 years of age at the time of application, and
  • An applicants disability must:
  • be due to an intellectual, psychiatric, cognitive (including both congenital and acquired impairments), neurological, sensory or physical impairment or combination of impairments); and
  • be permanent or likely to be permanent; and

​The disability results in:

  • substantial reduction in capacity for communication, social interaction, learning, mobility or self-care / management; and
  • a need for support

Disability and Community Care Services – Family and Early Childhood Services (FECS)

FECS supports families with a child aged up to 6 years (not attending full time school) who has or is at risk of a significant developmental delay. Our team of specialist staff work with families and their children to help promote the childs developmental learning and inclusion in the local community.

Access criteria for FECS

  1. the child is less than 6 years of age; and
  2. the child has a significant developmental delay or is at risk of a significant development delay; and
  3. the family is resident within the geographic boundary of Ingham, Charters Towers, Townsville and Ayr; and
  4. children must meet the Disability Services Eligibility criteria (as above)

Making Contact: 

  • By telephone free of charge through Smart Service Queensland on 1800 177 120 or the Townsville Service Centre on 4799 5250
  • In person at the Townsville Service Centre, 313 Ross River Road, Aitkenvale
  • By completing the new Request for Assistance Form (online at http://www.communities.qld.gov.au/disability/) and post, fax or delivery in person .When you call Disability Services you will be able to speak to our specially trained Intake Officers. They can help answer your questions and provide information about supports that may be available. The Intake Officer will gather information from you and guide you through the Intake process.